Title: Refund & Returns Policy
Introduction
We at Kiga Naturals want you to be happy with your purchase. If you are not satisfied, here’s how returns or refunds work.
Eligibility for Return / Refund
- Products must be unused, in original packaging, with seal intact, within 7 days of delivery.
- Proof of purchase must accompany request (order number)
Non-returnable / Non-refundable Items
- Perishable items (if applicable)
- Items damaged due to misuse
- Items with missing seals, tags, or not in original condition
How to Request a Return / Refund
- Contact us via email (care@thekiga.com) or through support
- Provide order number, item details, reason for return
- We’ll approve/reject and provide return address or instructions
Refund Processing
- Once we receive the returned item and inspect it, we will notify you
- If approved, refund will be issued to original payment method (via Razorpay)
- It may take 8 working days for refund to reflect
Return Shipping
- Who bears shipping cost (you or us)? You need to specify
- Shipping address
- Responsibility of safe transit until received
Exchanges
If you want another product instead, mention it in your return request; we’ll guide you.
