{"id":12,"date":"2025-09-30T11:21:51","date_gmt":"2025-09-30T11:21:51","guid":{"rendered":"https:\/\/thekiga.in\/?page_id=12"},"modified":"2025-09-30T11:46:20","modified_gmt":"2025-09-30T11:46:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thekiga.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>Title:<\/strong> Refund &amp; Returns Policy<\/p>\n\n\n\n<p><strong>Introduction<\/strong><br>We at Kiga Naturals want you to be happy with your purchase. If you are not satisfied, here\u2019s how returns or refunds work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility for Return \/ Refund<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must be unused, in original packaging, with seal intact, within 7 days of delivery.<\/li>\n\n\n\n<li>Proof of purchase must accompany request (order number)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non-returnable \/ Non-refundable Items<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable items (if applicable)<\/li>\n\n\n\n<li>Items damaged due to misuse<\/li>\n\n\n\n<li>Items with missing seals, tags, or not in original condition<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Request a Return \/ Refund<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us via email (<a>care@thekiga.com<\/a>) or through support<\/li>\n\n\n\n<li>Provide order number, item details, reason for return<\/li>\n\n\n\n<li>We\u2019ll approve\/reject and provide return address or instructions<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Processing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive the returned item and inspect it, we will notify you<\/li>\n\n\n\n<li>If approved, refund will be issued to original payment method (via Razorpay)<\/li>\n\n\n\n<li>It may take 8 working days for refund to reflect<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Who bears shipping cost (you or us)? You need to specify<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Responsibility of safe transit until received<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p>If you want another product instead, mention it in your return request; we\u2019ll guide you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Title: Refund &amp; Returns Policy IntroductionWe at Kiga Naturals want you to be happy with your purchase. If you are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":478,"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/478"}],"wp:attachment":[{"href":"https:\/\/thekiga.in\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}